Berfin.

Backhelor Dagree & Managment Information Systems

2024 - 2026

Anadolu University, Eskişehir

Associate Degree & Computer Technologies

2021 - 2023

Haliç University, İstanbul

My projects name is VoiceBot.
My thesis is in this link

IT & Software Specialist

2026 - Present

LEMA Teeht Clinic

• I manage and maintain the clinic’s network, internet, servers, and IT infrastructure.
• I ensure system security, backups, updates, and uninterrupted operations.
• I troubleshoot technical issues and provide user support.
• I develop custom software solutions to digitalize and improve business processes.
• I build automation systems and perform data analysis and reporting.
• I optimize existing systems and create integrations between different platforms.

Software Support Specialist

2025

iDisplay Professional Imaging and Audio Technologies

• I performed server installation, updates, and maintenance on Linux and Windows-based systems.
• I provided installation, configuration, and technical support for PlatPlay Digital Signage and Room Manager software in customer environments.
• I managed content plnning, screen synchronization, and troubleshooting processes for kiosks and industrial displays.
• I completely installed Zoho Desk, Zoho Analytics, and other Zoho applications from scratch, fully configuring account configurations, user role definitions, and data synchronization. I also ensured that the system was customized to meet company needs.
• I handled technical support requests received through Zoho Desk and managed resolution processes based on relevant categories.
• I analyzed support requests using Zoho Analytics, prepared customized SQL reports, and generated internal reporting.
• I prepared technical documentation and user guides for end users.
• I provided remote support to corporate clients, provided technical training, and ensured the operational continuity of display systems.

UAT Analyst

2024 - Present

Freelancer, İstanbul

• Conducted end-user testing and UAT reporting. Web development, business, and data analysis.

IT Support Specialist

2023 - 2025

Ejder Tourism, İstanbul

• JourveyVista project link
• Providing technical support to users (hardware, software, network systems).
• Managing and resolving requests via the Help Desk system.
• Installation, maintenance, and troubleshooting for Windows, macOS, and Linux systems.
• Setting up, maintaining, and troubleshooting network and security systems.
• Remote Desktop Support.
• Managing office equipment (printers, phones, modems, routers, switches, etc.).
• Creating and tracking IT asset inventory.
• Managing DNS, VPN, and DHCP configurations.
• Business analysis (Requirement Analysis, Documentation, Solution Proposals, Testing, Validation, Process Improvement, Data Analysis, Project Management Support).
• Custom Software Development (Django, React.js, MongoDB, SQLite, Render, Agile, Scrum).
• CRM Integrations (Zoho CRM, Bulutsantral API).
• Conducting application training for company-wide systems and troubleshooting.
• Website management, data analysis, email and SMS integrations, SEO management.